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Common PowerPoint Problems

BusinessU delivers Discussion Guides and other content through Microsoft PowerPoint. Sometimes, content downloaded from BusinessU might not look right. If you find your issue in this guide, you'll be able to follow our recommended steps to fix it.

Random Characters / Jibberish

Sometimes when opening our presentations, they might look like this:

This means two things:

  • Your computer (or your version of PowerPoint) is not reading our embedded fonts properly, and
  • Your computer does not have our branded font (Mulish) installed.

When your computer does not have the proper font installed and is not reading our embedded fonts properly, it renders this "jibberish" instead.

Unfortunately, this is a common problem with Microsoft PowerPoint. Fortunately, there are a few steps you can follow to work around it.

Solution 1: Upload the PowerPoint to Google Drive

We have found if you upload the PowerPoint file to Google Drive, and then open it in Google Slides, the font starts to render properly.

From Google Slides, you can click the Slideshow button to present it to your class, much in the same way you would with Microsoft PowerPoint.

If you use Office 365 instead of Google Drive, you could try to upload the PowerPoint file there to see if the text starts appearing properly.

Solution 2: Install the Mulish Font

If the first solution is not working for you, or you don't want to upload each downloaded PowerPoint to Google Drive before showing it to your class, you could install the Mulish font to your computer directly. If you do this, each powerpoint you download in the future should show up properly, without any additional steps.

To install the Mulish font:

Go to and search for "Mulish" in the Search fonts field.

Click on the Mulish option. Alternatively, you may click this link.

Click on Download Family.

Double-click on the .zip file to extract it.

Open both the Mulish-VariableFont_wght.ttf and Mulish-Italic-VariableFont_wght.ttf files and click on the Install option.

Once you click the Install button, your fonts should be installed.

Make sure to close out of PowerPoint completely, and once you re-open the presentation you were attempting to view, the fonts should now display properly.

Still having issues?

If you are still having issues, please reach out to support and we will be happy to assist you.


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